Updated: Feb 20th, 2024; Owner/contact: @Susanna Laanikari, Role: Organisational development
<aside> <img src="/icons/apple_gray.svg" alt="/icons/apple_gray.svg" width="40px" /> Sonder’s approach understands the diversity of our collective. Our experiences and social identities influence our interactions and interpretations of the world. We are open to the possibility that our beliefs and understandings can be biased or incomplete.
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In a network where we are connected in different ways, open and honest feedback is important both for the effectiveness of those innumerable one-on-one relationships, and also to help maintain a warm, pleasant working environment.
At Sonder, we recognise and communicate our challenges, and we are open to giving and receiving feedback and support. We commit to continuous improvement by seeking out conversations, understanding different viewpoints, and learning from every situation.
We are also responsible for creating and nurturing an environment where anyone can, at any point, ask and receive constructive feedback from their peers, collaborators and partners.
There are multiple opportunities for feedback, both ad hoc and scheduled. It’s important to pay attention, particularly to how we deliver ad hoc feedback to ensure it’s communicated in an engaging, accessible and safe way.
<aside> <img src="/icons/wrench_gray.svg" alt="/icons/wrench_gray.svg" width="40px" /> We’ve put together a Feedback tips toolkit that might help you to get started.
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