Accountabilities

• Defining, documenting, and communicating what Collaborator and Member wellbeing looks like for Sonder, using the research and insights we have collected
• Creating, documenting, and communicating policies regarding safety
• Designing guidelines for conflict mediation aligned with Sonder values
• Designing, documenting and facilitating the process of handling incidents/complaints
• Actively asking for feedback and listening to Collaborators and Members to identify well-being needs regarding
• Supporting member and collaborator wellbeing by reaching out to them and encouraging them to be in touch
• Communicating about the Member & Collaborator wellbeing processes (Slack, Handbook)
• Serving as the main point of contact for the wellbeing of members and collaborators as needed
• Mediating conversations during escalated conflicts
• Facilitating conversations with Project Leads and team members when needed, inviting other roles if needed
• Informing relevant roles about improvement needs that come up
• Managing the submitted incidents and observations via the Whistleblowing Form