This handbook focuses on supporting everyone working with Sonder. The goal is to cater for a smooth onboarding experience for new joiners and provide transparency, practical resources, and empower everyone in our collective to shape Sonder’s future together.


We value transparency and open communication and are continuously iterating and adding content. If there’s something you don’t see that you think should be in here, or if you have any other feedback you’d like to share, please email [email protected] ✉️  or share your thoughts in Slack #sonder_all channel.


<aside> 👋 If you have just started working with Sonder, please see the Onboarding checklist for a new joiner

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Introduction to Sonder

What is Sonder Collective

Working with Sonder

How we work together

Collaborator resources

Toolkits

Project leadership toolkit

Interested in joining Sonder

Sonder Internal updates archive

New here? Start with your onboarding path.

<aside> 💡

Onboarding at Sonder is phased — you don't need to read everything at once. Pick the path that matches why you've joined.

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Joining a Sonder project You've joined to work on a specific Sonder project. You need to understand both Sonder and the project you're joining.

→ Your onboarding path

Bringing work through Sonder You need to understand how Sonder supports your business development.

→ Your onboarding path

Joining the Sonder Network You've joined the Sonder network and are looking for work opportunities through us.

→ Your onboarding path

Quick links

The things people look up most often.

Finance

Invoicing — how and when to submit your invoice → Expenses & reimbursements — what's covered and how to claim → Setting day rates — guidance on rates

Tools & access

Tools & platforms — Slack, Worksuite, Google Drive, Notion → Accessing Google Drive — folder structure and permissions → Using AI tools at Sonder — our approach and guidelines

Policies (good to know)

Internal communication guidelines — how we communicate → GDPR & personal data — collecting and storing data → Being ethical in fieldwork — our ethical standards → Sharing information safely — data security → Whistleblowing channel — raising concerns safely

Working as a collective

Time off and leave - how to communicate your working times → Making a collective work — how we collaborate → Our values — what guides our everyday → Giving, asking & receiving feedback — our feedback culture → Contributing to the collective — how to get involved