Updated: Feb 20th, 2024; Owner/contact: @Susanna Laanikari, Role: Organisational Development, Project Lead connector
<aside> <img src="/icons/apple_gray.svg" alt="/icons/apple_gray.svg" width="40px" /> Feedback and reflection are essential to learning and evolving - as individuals, teams and organisation. When planning and kicking off a project, it’s recommended to include and schedule sessions for feedback and reflection.
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In a network where we are connected in different ways, open and honest feedback is important both for the effectiveness of those innumerable one-on-one relationships, and also to help maintain a warm, pleasant working environment.
At Sonder, we recognise and communicate our challenges, and we are open to giving and receiving feedback and support. We commit to continuous improvement by seeking out conversations, understanding different viewpoints, and learning from every situation.
We are also responsible for creating and nurturing an environment where anyone can, at any point, ask and receive constructive feedback from their peers, collaborators and partners.
There are multiple opportunities for feedback, both ad hoc and scheduled. It’s important to pay attention, particularly to how we deliver ad hoc feedback to ensure it’s communicated in an engaging, accessible and safe way.
At the start of each project, a project team should build their own project charter that outlines the team’s ways of working. As in everything Sonder does, the ways of working should build on our shared values.
It’s easy to get carried away by the project objectives and the work to be done. That’s why it’s so important to agree on regular checkpoints where every project team member and collaborator has the opportunity to give and receive feedback. The project leadership can ensure that these checkpoints are plotted in, but it's everyone’s responsibility to use these platforms to communicate their perspectives and to help the project team continuously improve their collective ways of working.
Good timing for reflection sessions/retrospectives, and feedback are:
See also: