Updated: March 12th, 2024; Owner/contact: @Susanna Laanikari, Role: Community Facilitator
<aside> <img src="/icons/apple_gray.svg" alt="/icons/apple_gray.svg" width="40px" /> Although everyone who works with Sonder is a subcontractor, we ask that when you communicate on behalf of Sonder represent who we are and how we work. You can always check out our values to get a reminder of how we want to present ourselves.
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Please always communicate with clarity and courtesy, and consider the recipient’s perspective. If you’re unsure if the tone or language in your email appropriately conveys your point and also represents Sonder, ask a teammate to have a read-through and give you feedback.
Most external communication will happen with future subcontractors, future clients, future/current partners, current clients/grantors, and individuals and organisations in the communities where we work. Communication will mostly happen by email.
If you are communicating with external stakeholders, please be sure that you are using a Sonder email address. If you do not yet have a Sonder email address, please contact Operations to get it set up for you!
When communicating with external stakeholders on a virtual call, please use Zoom. If you need a licensed Zoom account to host calls longer than 40 minutes, please contact Operations to get it set up for you!
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